TERMS & CONDITIONS
Registering for a Toptutors account is free. You must be at least 18 years old with a minimum qualification of O-level or diploma and reside in Singapore. Toptutors reserve all rights to reject your application.
You will gain access to your Toptutors account (also known as tutor account) upon completion of the tutor registration process. You shall account for all activities that occur under your account access. Hence, you are responsible for keeping your account and password confidential and for restricting access to your computer. You shall immediately inform Toptutors of any unauthorised access of your Toptutors account. Toptutors reserve the rights to ban or terminate your account at any circumstance. You are not allowed to register again if your tutor account has been terminated.
You must submit and maintain an accurate and up-to-date tutor profile about yourself only. We are not and will not be responsible for all the contents that you post, upload, email, transfer or lose in your tutor profile. You shall not post contact details such as contact numbers, email address, website address, into your profile fields that will become viewable by the public or any site visitor; failure to comply may result in termination of your tutor account. A tutor profile includes necessary information about you such as name, NRIC number, and date of birth, gender, photograph, address, email, contact numbers, occupation, detailed qualifications and relevant experiences as a tuition teacher, area(s) and subject(s) preferences.
Qualifications, Certificates and Identification
Tuition requests from our customers will be made available to you via SMS, email or phone calls. You accept and allow us to send you tuition requests at any time. When a tuition request is received, you shall response via the same channel with at least a quote of tuition rate per hour. You need not respond to the tuition request if you are not interested in it. Hesitant response may lower the chance of getting the assignment. Responding to any tuition request does not guarantee that you will be offered a tuition assignment. You may stop receiving tuition requests via SMS and emails if you set your tutor account to inactive. We still reserve the right to send any form of requests to any inactive tutor account at any time. To understand further how we manage our tuition requests, just read our frequently asked questions.
Tuition Assignment Offer and Acceptance
After making a quote, you have a chance to receive an offer of a tuition assignment. When receiving an offer from us via SMS or email, you can either accept by replying or reject by ignoring. Hesitant reply may lower the chance of getting the assignment. By you accepting the offer, binds you to a 4-week commitment, but does not bind us to this commitment. We and our customers still reserve the right to terminate the tuition assignment at any time.
Tutor’s refusal to abide to the following requirements shall result in 100% tuition fees forfeited. Upon acceptance of an offer, you are required to commit to the tuition assignment for a minimum of 4 weeks tuition without changing any lesson timing. You are not allowed to make any changes to the tuition arrangement. If you wish to initiate slight changes to tuition arrangement, just consult and seek approval from TopTutors. You are not allowed to initiate any changes to the customer directly, bypassing our coordinator. Toptutors only accept official medical certificate or other official proofs of emergency cases as an excuse in lesson postponement. Although there is no requirement for tutor’s commitment longer than 4 weeks, tutor is expected to commit themselves further so as to ensure the student achieve good academic performance. Therefore, postponement or cancellation of lessons or cancellation of assignment is strongly discouraged, especially when it is near the examination period. This will be strictly monitored by our Toptutors feedback system. Even if you provide an official proof as an excuse to postpone or cancel lesson, this will still be reflected in our records.
The first lesson is very important because it leaves a strong impression of you and the agency. Upon acceptance of the offer, you are not allowed to change the date and time of the first lesson, unless it is initiated by the customer. You are expected to call the customer just one or two days before the first lesson to re-confirm the tuition subject(s) and lesson time. You are not allowed to re-negotiate the agreed tuition arrangement directly with the customer. You are required to bring your NRIC and original certificates to the first lesson and show to the clients without request. Failure to attend the first lesson will lead to the termination of your tutor account. This will be evaluated on a case-by-case basis.
We collect 50% of tuition fees for 4 full weeks of given lessons from the customer on your behalf as a commission from you. The commission must be collected directly from the customer by our manager at the end of 2nd week’s lessons. You may start collecting tuition fees directly from the customer from 4th week onwards. The amount of commission will not be affected by lesson postponement or cancellation due to any reason. However, it may increase or decrease proportionally if there is any change in tuition frequency or the tuition assignment is terminated, before the 4 full weeks of lessons are fulfilled. If such a situation occurs, Toptutors will collect from or pay you the prorated amount. Toptutors will not be liable for any unforeseen or uninformed changes. If the customer cancelled the assignment before 4 weeks of lessons are completed, and then suddenly contact you personally to continue the assignment, you are still liable for 50% commission for a total of 4 weeks of given lessons. When such situation occurs, you are obligated to let Toptutors know immediately. Any attempt to keep it from us is considered cheating and shall result in the termination of your tutor account. We reserve the rights to let the client know and replace a tutor without notice.
Cancellation of assignment
Once the tuition assignment is confirmed, you are not allowed to cancel the assignment until 4 weeks of lessons are completed. If a termination is required by the tutor, the tutor has to compensate the full commission or 2 weeks worth of tuition fees. In an event such that the tutor tries to initiate a termination to the agent, after realising that he/she has to compensate, the tutor can choose to continue with the tuition assignment until 4 lessons are completed. However, as such initiation is made already, if the tutor reveals this intention to the client, or do not perform well, or late for the first lesson, or in any other way, result in a termination by the client, the tutor will be liable to compensate 4 full weeks worth (double) of tuition fees from the tutor. We treat our tuition asssignments seriously and are hopeful that with such measures in place, we can prevent irresponsible tutors. We will proceed with legal actions to ensure such measures are carried out strictly. After the 4 weeks commitment, you are free to cancel the assignment. Even though, our opinion is such that a responsible tutor shall commit to the tuition assignment until the end of the student’s final exam(s), or at least the mid-year exam(s) if applicable. Hence, your commitment towards the assignment will be monitored till the assignment is terminated or the student’s next major exam(s) is/are over, whichever is earlier. In this case, Toptutors have higher expectations for full time tutors.
Common cheating cases such as an attempt to offer customer tuition discount so as they would fake an early assignment cancellation for the sake of lowering the commission levied on you, or include your contact information in your tutor profile that is viewable by the public. You will be liable in compensating our losses and your tutor account will be terminated if caught cheating.
Tutor Conduct & Customer’s Complaints
Penalties will be imposed on tutors who show poor conduct. Being unpunctual, having improper dressing, showing poor commitments such as postponing or cancelling lessons, or not concentrating on lesson are common signs of bad conducts. Any complaints or feedbacks received from customer will be recorded and you will be given a chance to comment, explain, or dispute. Vice versa, rewards will be given to tutors who show good conduct and receive good feedbacks. We reward tutors with priority to get better benefits in future with us e.g. more tuition assignments.
Quality of Service
Toptutors do not guarantee that the assigned tutor will help improve the student’s academic performance; neither will be liable for any poor academic results. You are liable to pay tuition fees for all lessons attended, regardless of how the tutor conducts the lesson. However, we have a feedback system in place to help us recommend quality tutors, provided that your requirements are not too stringent. We appreciate your help in providing us accurate feedbacks so as to be fair to yourself, and to the tutors.
There is no contract and you may request a change of tutor or terminate the tuition at any time. However, the tutor, once agreed to take up your tuition assignment, is supposed to complete 4 full weeks of lessons without changing the agreed tuition rate and schedule. After the 4 weeks commitment, the tutor is free to terminate the assignment. Even though, our tuition agency does not expect the tutors to do so and we encourage you to feedback to us if this happens. We will review your case and make appropriate recommendations.
Tuition rates and Schedule
The tuition rates we offer you are quoted directly from the tutors. The tuition rates we publish on our website are averages of the quotes for the past 6 months. Although it serves as a good guide for both customers and tutors, we do not guarantee that all tutors would quote within the range. Upon acceptance of the tutor for your assignment at an agreed tuition rate and schedule, you are not allowed to renegotiate the rate and schedule with the tutor without Toptutors’ knowledge. If you renegotiated a lower tuition rate with the tutor, the original rate agreed with coordinator is still the official rate, which is still applicable to the commission calculation that we collect from you. You shall inform us immediately if the tutor tries to renegotiate the tuition rate or schedule before completion of 4 weeks of lessons. The tuition rate and schedule, once agreed can be renegotiated by you, but subjected to further acceptance by the tutor. If there is a need, we will recommend another tutor to suit your new requirements.
Tuition fees, Commission and Payments
You are required to pay tuition fees for the number of hours of lessons given by the tutor, unless it is a short term assignment. If you decide to stop the tuition after the first lesson, you are only required to pay for that lesson. If you confirmed a lesson and a final confirmation email is sent to you, you are liable to pay 1 full lesson even if the first lesson is not carried out due to a cancellation beforehand. There is no free trial lesson. Tuition fees are expected to be paid every 4 weeks to the tutors, otherwise agreed between you and the tutors. Toptutors will collect 50% of 4 weeks of tuition fees from you directly at the end of the 2nd week. This payment is a commission we levied on the tutor. Usually, a tuition assignment is expected to last until the end of the current year (e.g. Oct, Nov, Dec) or academic year (e.g. May, June for certain IB or international schools), whichever is later. If an assignment is expected to end earlier or having an earlier-than-expected graduating examination e.g. (June's Alvl/Olvl Exam), it is considered a short term assignment, irregardless of whether the tutee says that he/she would still continue for long term if he/she fails the exams. In the event of a short term assignment, extra fees will be charged to the client. The extra amount is one week of tuition fees, depending on the frequency confirmed (once, twice, or thrice a week). If the tuition agent/coordinator is unaware or not informed of, or, in any way not able to indentify a short term assignment, the confirmation email that is sent to the client would not state such a clause, but the client has obligations to pay the extra tuition fees when the agent/coordinator identifies a short term assignment. The agent/coordinator also has the right to collect fees in advance (before 1st lesson commence) if it is a short term assignment. The tutor is not allowed to collect the payment on our behalf unless directed by us. If you insist on passing our commission to the tutor and the tutor defaults the commission, you will be liable for our losses. You only have to pay the other half (50%) to the tutor at the end of the 4th week. Toptutors will be proactive in handling the transactions and shall not be liable for any inconvenience or confusion caused among you and the tutor. We will provide our bank account information for you to make payment via cheque mailing or bank transfer. If we provided a wrong account number, we shall not be liable for your loss if we resend the correct account number within a reasonable time. It is your responsibility to ensure that receipt is kept as proof of transaction made via cash deposit transfer. Otherwise, we may not be able to verify your payment. The exact due date for fee payment for the commission portion is stated in the email confirmation. The client is usually given a grace period of 1 to 2 weeks after the due date to complete the payment. However, if the payment is not made before 40 days after the due date, an additional administrative payment fee of $50 will be charged together with the commission. If the legal claim is made against the client for the fee payment, this administrative fee of $50 will be included in such a claim.
Place of Tuition
By default, it is the customer’s current residence. Otherwise, you shall indicate a suitable location for proper conduct of lesson. If you wish to do it at the tutor’s residence, it is subject to the tutor’s approval. Tuition fees shall be paid in advance if place of tuition is not at customer’s current residence.
We provide this online database as a free 24/7 service to our tutors and customers. Toptutors shall not be liable for your losses, inconvenience due to a service downtime. Toptutors do not guarantee the accuracy of the tutors’ information. We appreciate your help to indicate any inaccurate information.
Toptutors website provides a shortlist function where you can submit a list of preferred tutors that you found from our database. Toptutors does not guarantee that you will be assigned your preferred tutor(s).
Upon acceptance of the tutor assigned to your assignment, the date and time of the first lesson must be fixed and adhered to. You are expected to check the visiting tutor’s NRIC and the relevant certificates if we are unable to provide scanned copies. It is your responsibility to inform us early if there is a need to postpone the first lesson unless for extreme cases e.g. student is suddenly ill.
Cancellation of Assignment or Lesson
You shall at least inform the tuition coordinator in charge, or the tutor, if you wish to postpone/cancel a lesson or the tuition assignment. If you wish to postpone/cancel a lesson that is less than two hours away to the start time, you shall be liable to pay for a fee for loss time and transport cost to the tutor. The amount payable should be at least $20, or up to a maximum of $50, depending on the waiting time at the student's door, location of tuition and the transport costs. The amount payable should be decided by the coordinator as he/she is the neutral party. The client shall pay this amount in cash immediately on the tutor's next visit to the house. If there is no more next visit, due to a cancellation, the parent has obligation to make a bank transfer directly to the tutor's designated account, or the tuition coordinator's designated account. If there is a delay in payment for this, for more than 21 days from the day of occurence, the client is liable to make an additional fee of minimum $100. The tuition agency or tutor then has the rights to launch a legal claim of the total amount liable at the Small Claims Tribunal, or Subordinate Court.
We will monitor the lessons for the first 4 weeks by sending SMS reminders and making calls to ensure that the scheduled lessons are conducted on time and smoothly. We shall not be liable for any inconvenience caused.
Feedbacks shall be gathered from the student, and also the parent if the parent is the main point of contact. We will do a feedback session over the phone once every 2 months until the student’s next final exam. If negative feedbacks are gathered, we will give the tutor a chance to dispute with us.
Links to External Sites
You may find links to external sites not under our jurisdiction. We put these links in our websites because they may be useful resources to you. Toptutors does not guarantee the availability or uptime of these external sites and shall not be responsible for any damage or loss caused through the use of or reliance on the contents, goods or services available through these sites.
The contents and graphics on this website are protected by copyrights and other form of proprietary rights.
All materials found in this site must not be used or reused by any individual or party outside Toptutors without prior permission.
Visiting and using this site is solely at your own risk. We will not be liable for any damage, loss and inconvenience resulting from usage and access of this site