PRIVACY POLICY

TopTutors provide online tuition matching service in Singapore. As a Singapore tuition agency, we help parents and students find suitable tuition teachers free of charge. We are serious in our tuition business and committed to uphold our privacy policy.

Policy Statement

Toptutors respect the privacy our client, tutors and employees. We understand the need for appropriate handling of your personal information. The statements of this policy describe how Toptutors Tuition Agency handle the personal information submitted to us, voluntarily or involuntarily. All information that comes through our website will be subjected to our policy practices.

Client's privacy

A client is a person who submits a tuition request together with personal information such as name, contact numbers, address, and email. When a client submits a request, only the tuition requirements such as area, subjects, lesson frequency are broadcasted to all prospective tutors. If a tutor accepts the tuition request, only the client's name, contact number and address are made known to that tutor.

Tutor's privacy

A tutor is a person who registers and maintains a tutor account with us. When a tutor registers with us, he/she has to submit information such as name, NRIC number, and date of birth, gender, photograph, address, email, contact numbers, occupation, detailed qualifications and relevant experiences as a tuition teacher, area(s) and subject(s) preferences. In order to recommend tutors through our website, only tutor's name, photograph, occupation, brief qualifications, experiences and preferences are viewable by site visitors. At any time, the tutor can upload or remove his/her own photograph and show/hide his detailed qualifications. We will maintain the tutor's privacy even if he/she has terminated his/her tutor account with us.

Employees

Only managerial level and above have access to employees' private information such as resumes, curriculum vitae or job applications. We will mark their information as confidential and will not disclose any part of it.

Public or Site Visitors

We do not use "cookies", "web-bugs" or any other tracking technologies to collect information from users of our website.

Data Management

We ensure our clients that all personal information collected is accurate and kept up-to-date. We will not deceive our clients by falsifying tutor's profile. We will only make necessary changes to keep out tutors' profiles more organised e.g. cropping of tutor's photograph. We do not maintain duplicate copies of personal information in different systems.

Spamming emails

We do not send unsolicited marketing email to our clients. Clients will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, they may opt-out of receiving these communications by replying unsubscribe in the subject line and email.

Data Protection

We ensure our clients that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage. However, we do not rule out the possibility of data loss, thus we are not responsible for any unauthorised access beyond our control.

Authorised Access

Only authorised personnel have access to our systems. Toptutors employees have limited access to our clients' and tutors' data.

Openness

Our privacy policy is displayed on the website and the policy is set out in the same language medium as the website. Before any client submits a request or any tutor signs up for a tutor account, they must agree to our Terms and Conditions. We encourage them to read our Terms and Conditions as they will be bind by the conditions. We also encourage them to read our Privacy Policy so as to understand our purpose of collecting their personal data and how we manage them.

Links to external sites

This website contains links to other sites, which might be useful to you. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy policy applies solely to information collected by this website.

Business Transitions

Toptutors do not disclose clients' information whenever there is a major business transition such as merger, acquisition or diversification.

What this policy does not cover

We may disclose your personal information when required by any police investigation or any other legal proceeding that is required to solve civil disputes. In the event when we are going through a major business transition, such as merger, acquisition by another company, users' personal information will be transferred to another company and may become subjected to a new privacy policy. Toptutors will notify you before your information is transferred due to such event.

Changes to this Policy

Toptutors may update this policy whenever required by the management. We will send email notifications to you regarding the significant changes that we make. If you have any question or suggestion regarding our privacy policy, send us a feedback on tutor here.

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