REQUEST FOR TUTOR

Request Procedure

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HOME TUITION REQUEST FORM

*RECOMMENDED*

Fill in all required fields below and click the 'SUBMIT' button at the bottom of this page. Fields indicated with (*) are compulsory.

Title

Mr      Ms      Mdm      Mrs      Dr

Name*

include your surname or last name

Contact number*

preferably your personal mobile phone no.

Email

recommended to input because you will receive a copy of your request details after you submit

How did you find our website?

Return Customer      Google Search      Yahoo Search      Someone Recommend
Others please specify

Student's relation to me*

For my

examples: For my [son, niece, self, ward, sister, etc...]

Student's Address (presumed tuition location):

NOTE: we assume that tuition will be conducted at student's house. Please enter your full address.

Postal Code*

Block No. (if any)

Street Name*

Unit No.  

School*

NOTE: You may input PTE if you are studying privately. If you do not wish to reveal the school you may just input NA. Knowing the school helps us to select more suitable tutors who are more familiar with students from a particular school, their syllabuses and academic requirements.

Level, Stream & Subjects:

NOTE: you can choose multiple subjects in one request form, but can only choose one level. For two or more levels, you are required to submit the request form twice for each level.

Select a Level

Primary
Secondary (IP/O'lvl/N'lvl/IGCSE/IB)
JC/Pre-U (A'level/IB)
International Baccalaureate
University
Music
Language
Computer

(Please Input)
Pre school
P1
P2
P3
P4
P5
P6 PSLE

If the level you indicated above is for:

(1) the current year, please indicate below in the box below "this year".
(2) student promoting to, in coming January, please indicate below "promoting coming January".
(3) student promoting to, in coming August, please indicate "promoting coming August".
(4) both current level (e.g. P5) and next level (e.g. P6), while the current level is ending soon, please input the current level above and indicate below "follow through".

this year
promoting to this level coming January
promoting to this level coming August
this year and follow through to next level

Academic Stream*

Examples: foundation, EXP(express), NA(normal acad), NT(normal tech), IP, IGCSE, IB, IB Diploma, theory, practical, Edexcel, AEIS, SPERS, O'level this year, N'level next year, etc. If not applicable, please input a hypen sign -

Select Subject(s)*:

English
Chinese
Maths
Science
Higher Malay
Higher Tamil
Higher Chinese
Creative Writing
Phonics
Malay
Tamil

Tuition Frequency:

Please ensure you input this.

No. of lessons per week

(altogether for All subjects selected above) - EXAMPLES

Example1: Hide examples
If you need 1 lesson per week for English, 1 lesson per week for Science and 2 lessons per week for Maths, please input 4. Hide examples

Example2: Hide examples
If you need 1 lesson per week for Amaths and 1 lesson per week for Emaths, please input 2. Hide examples

1
2
3
4
5
6
7

No. of hour(s) per lesson

(Minimum 1.5hrs recommended for P1 and above, unless special condition) - REASON

Reason for minimum 1.5hr for P1 and above Hide explanation
Most professional full time tutors, school teachers and very experienced and reliable undergraduate or graduates part time tutors are usually engaging students for P1 and above, for each lesson, minimum duration 1.5 hours. Quite often, tuition is even done at 2-hours sessions, for P4 to Sec5. It is a market practice for home tuition. The moment we start sourcing for tutors at 1 hour setting, it yields matching results with tutors who are Not from the top range of that category. More often, even if we manage to get a quote from a very good tutor, usually the rate-per-hour for 1 hour session is quoted higher than their usual rate-per-hour quoted for 1.5h or 2h sessions, or, the tutor may not stay committed to your assignment for long. Most experienced tutors feel that 1 hour sessions are Not the norm and is not worth their taking. Their earnings-to-transport-time-cost ratio are significantly lower as they spend time commuting to student's house. Hence, they would avoid showing interest in 1-hour assignments in the first place. Most of our client won't insist on 1 hour session because they understand that although it may seemed to have saved cost on the surface, it will also have a significant impact on their matching results. Some clients only do when they are very sure their child can't sit still for longer than 1 hour. We seek your understanding as this is a business of employing humans. Our ultimate goal is to find a good tutor for you and that is why we are making this recommendation. You will realise that you actually "saved costs" in the sense that you get better tutors choices. Hide explanation

1.5 h
2 h
2.5 h
3 h
4 h
45 min
1 h

When do you want to start?

 

e.g. ASAP, next week, after 3rd January, etc

Available Timeslots

e.g. weekday 7-9pm, Wed/Thur 430pm, Sat 10am, etc. NOTE: having a strict schedule may lower your chance of engaging better tutors

My Budget

Optional input, e.g. $35/hr, $300/mth

Tutor Preference

Age Preference

Leave this blank if you have no preference. Otherwise, input an age range e.g. 24 to 45.

Do you prefer a male or female tutor?

No Preference    Male    Female   

Situation, Condition & Objectives:

Examples on what to input, please click here

Examples Hide examples
lost interest in study/subject
lagging behind in X months or X chapters
need help in homework
aiming for a Pass or an A
ADHD, mild autism
refuse to study
can't sit still
need a very patient tutor, etc
Hide examples

Tutor Category(s) Preferred:

You may input more than one category. To view the list of categories, click here

Tutor Categories Hide details
Full Time Tutors
Undergrad/Graduate(part-time)
Diploma/Alevel Grad(part-time)
Ex/Current MOE Teachers
NIE Trainee
DISCLAIMER: We will only choose tutors with reliable experience unless the choices are limited by extreme budget or preferences.Hide details

Other Preference:

You may want to tell us whether you have other perferences based on tutor's patience, personality, spoken language(s), or any other characteristics if you think it helps the student.

Do you want to submit request together with your shortlisted tutors?

Yes No

Anti-Spam Feature

Key in the characters (case-sensitive) as you see above. If you can't recognise the characters, click on the image to generate a new one.

Terms and Conditions

Please scroll down and read our terms and conditions. This is our standard terms and conditions which will automatically apply to you upon confirmation of an assignment.

Terms

We, Toptutors Tuition Agency (also known as TopTutors.sg), under the management of Prime Tutor Tuition Agency, also known as PrimeTutor.sg (reg. no. 53278255X), are providing matching services to tutors, parents (client) and students (client). Any service that Toptutors or Prime Tutor Tuition Agency and the assigned tutor provide is subjected to the terms and conditions stated in the remainder of this document. Anyone who uses PrimeTutor's and Toptutors’ websites and services are subjected to these terms and conditions, and our privacy policy.

For Client (parents or students)
Quality of Service

Toptutors do not guarantee that the assigned tutor will help improve the student’s academic performance; neither will be liable for any poor academic results. You are liable to pay tuition fees for any lesson conducted by the tutor. We have a feedback system in place to help us recommend quality tutors, provided that your requirements are not too stringent. We appreciate your help in providing us accurate and unbiased feedbacks so as to be fair to the tutors.

Tuition fees

Tuition fees are charged based on the rate per hour agreed among the three parties - client, tutor and the agency. There is no free trial lesson.

Tuition rates

The tuition rates we offer you are quoted directly from the tutors. The tuition rates we publish on our website are averages of the quotes for the past 12 months. Although it serves as a good guide for both customers and tutors, we do not guarantee that all tutors would quote within the range. Upon acceptance of the tutor for your assignment at an agreed tuition rate and schedule, you are not allowed to renegotiate the rate with the tutor. If you renegotiated a lower tuition rate with the tutor, the original rate agreed with coordinator or agent will still remain as the official rate, which is still applicable to the commission calculation that we collect from you. You shall inform us immediately if the tutor tries to renegotiate (higher) the tuition rate or schedule before completion of 4 weeks of lessons.

Commission

Commission is the agency's earnings. We do not charge you (the client) the commission. It is a levy on tutor's earnings instead. Important to remember: This commission must be paid by you, directly to the agency's account, as part of the tuition fees you are supposed to pay. The commission amount is 50% of the first 4 weeks tuition fees calculated based on agreed frequency and rate. This is the first payment you will be making after 2 weeks of tuition. As it is part of the tuition fees, sometimes, client may pay this to the tutor mistakenly.

The amount of commission is usually 50% of the tutor's 1st month earnings. It can be more, or less than that. The amount we charge them will be pre-determined between the agent and the tutor before 1st lesson commenced. Whichever amount is settled, the agent will be collecting the tuition fees from the client directly instead of the client paying the tutor directly. Until the commission amount is fully paid as tuition fees, then can the client start paying the tutor directly. If the client pays the commission directly to the tutor, the client is liable to make another payment to the agent, regardless of whether the client is able to retrieve the money back from the tutor.

Example:

A tutor is engaged based on $30/hr ($45 per 1.5 hr lesson) for 8 lessons every 4 weeks frequency.

The tuition fee every 4 weeks is calculated to be $45 x 8 = $360

Commission is 50% x $360 = $180

This $180 will be paid by you directly to the agency account after 2 weeks of tuition (4 lessons).

Payment Terms

Once you confirmed a tutor, a schedule and a start date with the agency, please ensure the first lesson is carried out fully to give the tutor a chance to prove his or her ability to carry out the lesson. If the first lesson is ended early with no fault on the tutor's side, and for no understandable reason, the agency has the right to charge full lesson fee amount for the first lesson. After the first lesson, if you decide to discontinue lessons with tutor, you need to inform the agent or coordinator and make the payment of one lesson to the agency's account. If you choose to continue lessons that tutor, then you can choose between two form of payment terms:

(1) Pay Every 4 Weeks:

Example:

A tutor is engaged based on $35/hr ($52.50 per 1.5 hr lesson) for 4 lessons every 4 weeks frequency.

The tuition fee every 4 weeks is calculated to be $52.50 x 4 = $210

Commission is 50% x $210 = $105

This $105 will be paid by you directly to the agency account after 2 weeks of tuition (2 lessons).

You will then pay another $105 to the tutor after the 4th week (4th lesson ended).

After that, you will pay $210 directly to the tutor every 4 weeks of 4 lessons.

Pros and Cons: can consolidate payment but you need to keep good records and count the lessons conducted.

(2) Pay Per Lesson:

Example:

A tutor is engaged based on $25/hr ($50 per 2 hr lesson) for 4 lessons every 4 weeks frequency.

The tuition fee every 4 weeks is calculated to be $50 x 4 = $200

Commission is 50% x $200 = $100

This $100 will be paid by you directly to the agency account after 2 weeks of tuition (2 lessons).

Thereafter, from 3rd week onwards, you will pay $50 on every lesson to the tutor

Pros and Cons: no hassle of recording how many lessons down but you have to prepare the money before every lesson.

Payment Modes

There are three ways of payment modes:

(1) Cheque Payment
(2) Bank Transfer or Cash Deposit
(3) Cash Collection (Sat or Sun only)

For more details and instructions, please go to payment page.

Waived Agent Fee

For any tuition assignment, an additional agent fee of $100 is chargeable. This $100 is automatically waived for client who follow and act accordingly to our terms and conditions. The $100 agent fee is automatically imposed on client whose required payment is overdue or refuse to act in accordance to our terms and conditions. The reason why we impose this act is to prevent client who would abuse the tutors' service. We hope for parents understanding why this term is so important, not only to us, but also to yourself. Explanation: Tutors who provide tuition service are sometimes treated very unfairly by the person who employed them. It can be last minute lesson cancellation or delayed payments. The tutors will be very demoralised. If many client acts in this manner, it creates a very bad reputation country-wide causing good potential tutors not to become tutors in the first place. This results in a bad market supply, unknowingly. Our thinking is, the more good tutors in home tuition market supply, the more competition and the lower the tuition fees, which benefits everyone. Just remember, under normal circumstances, you are only required to pay tuition fees for the number of hours of lessons given by the tutor.

Contract (for long term assignments)

Long term assignments are any tuition intended for longer than 3 months period. Once the client has given a verbal or written (SMS, whatsapp message, email) confirmation to book the tutor in quote, there is a binding contract to complete one full lesson (full duration pre-agreed) and you may only request a change of tutor or terminate the tuition only after that 1st lesson. If a postponement that resulted in cancellation or a cancellation is made during or before the 1st lesson even commenced, the 1st full lesson will be charged as an administrative fee. However, the tutor, once agreed to take up your tuition assignment, is supposed to complete 4 full weeks of lessons without changing the agreed tuition rate and schedule. After the 4 weeks commitment, the tutor is free to terminate the assignment. Even though, our tuition agency does not expect the tutors to do so and we encourage you to feedback to us if this happens. We will review your case and make appropriate recommendations.

Contract (for short term assignments)

Short term assignments are any tuition intended for a period of 1 to 3 months. There is a contractual period of 2 full weeks of tuition. Once the client has given a verbal or written (SMS, whatsapp message, email) confirmation to book the tutor in quote, a contractual period of 2 full weeks of lessons commitment is binding. If the tuition is confirmed with a frequency of 2 lessons per week, it means the contract is that the client has to fulfill 4 lessons in total. If a postponement by the client, that results in cancellation or a cancellation is made, resulting in no or less lessons able to be carried out by the tutor/student, the client is liable to pay for an administrative fee which is equivalent to 2 full weeks of tuition, irregardless of whether any tuition has been carried or not. However, the tutor, once agreed to take up your tuition assignment, is supposed to complete 4 full weeks of lessons without changing the agreed tuition rate and schedule. After the 4 weeks commitment, the tutor is free to terminate the assignment. Even though, our tuition agency does not expect the tutors to do so and we encourage you to feedback to us if this happens. We will review your case and make appropriate recommendations.

Contract (for "Crash Course" assignments)

"Crash Course" assignments are any tuition intended for a period of up to 5 weeks of tuition. There is a binding contract of 100% of the confirmed period of tuition. Once the client has given a verbal or written (SMS, whatsapp message, email) confirmation to book the tutor in quote, 100% contractual period is binding. If a postponement by the client, that results in cancellation or a cancellation is made, resulting in no lesson or less lessons able to be carried out by the tutor/student, the client are liable to pay for an agent fee which is equivalent to 8 hours tuition fees, in addition to any pre-agreed commission plus the amount of fees charged under the actual number of hours of tuition, irregardless of any amount. For example, a scenario where a crash course tuition is confirmed for 10 lessons of 2 hours for 2 weeks at a rate of $50/hr and a pre-agreed commission of $120, and if the lesson is terminated after 2 lessons (4hrs) are carried out, a total of 8 hours agent fee ($400) plus the pre-determined commission ($120) plus 4 hours tuition fees carried out ($200) - total $720. In this scenario, the client is liable to pay a total amount of $720. The reason for such enormous amount imposed is base on the opportunity costs suffered by both the agency and the tutor.

Place of Tuition

By default, it is the client's current residence. Otherwise, you shall indicate a suitable location for proper conduct of lesson. If you wish to do it at the tutor’s residence, it is subject to the tutor’s approval (most tutors don't). Tuition fees shall be paid in advance if place of tuition is not at customer’s current residence.

Tutor Database

We provide this online database as a free 24/7 service to our tutors and customers. Toptutors shall not be liable for your losses, inconvenience due to a service downtime. Toptutors do not guarantee the accuracy of the tutors’ information. We appreciate your help to indicate any inaccurate information.

Shortlisted Tutors

Toptutors website provides a shortlist function where you can submit a list of preferred tutors that you found from our database. Toptutors does not guarantee that you will be assigned your preferred tutor(s).

First Lesson Importance

Upon acceptance of the tutor assigned to your assignment, the date and time of the first lesson must be fixed and adhered to. You are expected to check the visiting tutor’s NRIC and the relevant certificates if we are unable to provide scanned copies. It is your responsibility to inform us early if there is a need to postpone the first lesson unless for extreme cases e.g. student is suddenly ill.

Cancellation of Assignment or Lesson

You shall at least inform the tuition coordinator in charge, or the tutor, if you wish to postpone or cancel a lesson or the tuition assignment. If you wish to postpone or cancel a lesson that is less than three hours away to the start time, you shall be liable to pay for a fee for loss time (base on tuition rate) and transport cost to the tutor. The amount payable should be at least $20, or up to a maximum of $50, depending on the waiting time at the student's door, location of tuition and the transport costs. The amount payable should be decided by the coordinator as he or she is the neutral party. The client shall pay this amount in cash immediately on the tutor's next visit to the house. If there is no more next visit, due to a cancellation of assignment, the parent has obligation to make a bank transfer directly to the tutor's designated account, or the tuition coordinator's designated account. If there is a delay in payment for this, for more than 21 days from the day of occurence, the client is liable to make an additional fee of minimum $100. This $100 will be served as our agent coordinating fee. The tuition agency or tutor then has the rights to launch a legal claim of the total amount liable at the Small Claims Tribunal, or Subordinate Court.

Lesson Monitoring

We will monitor the lessons for the first 4 weeks by sending SMS reminders and making calls to ensure that the scheduled lessons are conducted on time and smoothly. We shall not be liable for any inconvenience caused.

Feedbacks

Feedbacks shall be gathered from the student, and also the parent if the parent is the main point of contact. If negative feedbacks are gathered, we will give the tutor a chance to dispute with us.

Do you agree to our terms and conditions?

  Yes    Check the Box on the left to Agree. You must agree to above terms and conditions in order to submit this request form. When you check Yes and submit the request, you have agreed to the terms and conditions, which will apply upon your coming acceptance of a tutor from us.

Thank you for taking time to fill in this request form. Click the 'submit' button above and we will contact you either today or the next working day.

Free Tuition Matching Service

Our service is free. We only charge a commission on the tutor's earnings.There are no extra or hidden charges on the student's side. You are only required to pay for attended or conducted lessons. You can find out more about charges and payment guide HERE

Request Procedure

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